Customer Account Rep- Entry Level-Virtual Interview

Company

D&S Recruiting LLC

Description

About the Role:
Your primary responsibilities as a Customer Sales Account Representative- include ensuring a successful onboarding of new customers, reporting on and opening new accounts regularly and helping to grow accounts along with our Sales team.
About You:
You, the Customer Sales Account Representative, are excellent at communicating with people of all levels and backgrounds, have a deep understanding of their specific success metrics, and enjoy the relentless pursuit of knowledge. You know how to become a trusted advisor so you can drive a sense of urgency during implementation.
Specifically You Will:
Develop customer success metrics and execute account strategy together with Sales and Marketing
Oversee and prioritize implementation of each customer building in your portfolio
Monitor customer health, identify and mitigate account-level risks and upsell opportunities, align product and customer roadmaps, and deliver customer renewals
Manage and resolve all urgent customer issues, escalating to internal teams as necessary
Build and maintain a thorough understanding of our products and any new products as they are developed
Work closely with Sales, Product, and Engineering to ensure our customers'' voices are heard
Streamline current processes and build new tools for improving efficiencies
Your Skills and Experience Includes:
Passion for helping customers succeed by exceeding expectations, ability to build strong relationships with key customer contacts and executives, keen analytical mind for troubleshooting, and ability to empathize with unhappy users
A minimum of 1 year in a customer service, building and fostering relationships
Exceptionally detail-oriented with excellent written and verbal communication skills and a well-developed sense of humor
Proven ability to collaborate and engage across internal teams (Engineering, Product, Sales, and Marketing)
Self-motivated team player who can juggle multiple high priorities, manage concurrent projects in various stages
Proficient with Google Suite, Office Suite, Slack, and Salesforce and analytic tools are a bonus
Benefits:
Frequent team events (costumes optional) and lots of snacks
Professional development assistance
Health insurance
Retirement plan
Paid Training:
Yes
Management: Team
Job Type: Full-time
Full paid training provided. Hiring Immediately!