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SAP iXp Intern - Customer Engagement Support Operations


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Company

SAP

Description

REQUISITION ID: 286447
WORK AREA: Software-Design and Development
EXPECTED TRAVEL: 0 - 10%
CAREER STATUS: Student
EMPLOYMENT TYPE: Intern
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.
ABOUT THE SAP INTERNSHIP EXPERIENCE PROGRAM
The SAP Internship Experience Program is SAPs global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
THREE REASONS TO INTERN AT SAP
1. CULTURE OF COLLABORATION: meet with mentors, make new friends across the globe and create a thriving personal network.
2. PROJECT-DRIVEN EXPERIENCE: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. GAIN VISIBILITY: with SAP Internship Experience Program in your title, youll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
ABOUT THE TEAM
The Customer Engagement Support Center Operations Role is responsible to deliver on any initiatives/activities assigned to them by their regional or global CES leadership. This is an internal role that helps support colleagues in customer facing positions. Successful candidates will have the opportunity to develop their engagement skills, business etiquette, and SAP customer and product knowledge, enabling possible transition into customer facing roles.
The role will involve engagement with global leadership, their local CES team as well as an ongoing rotation of colleagues within the cloud support organization to help ensure the overall success of customer engagement and support experiences. CES Operations aid in the increased adoption and retention of Cloud subscriptions by helping CES team members promote successful customer engagements and support best practices.
WHAT YOULL DO:
IN THIS ROLE, YOULL:
Do the following key tasks including, but not limited to, the following:
- Manage and review incoming CES requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for the CES to take appropriate next actions
- Filter requests for critical situations that require immediate action
- Schedule and participate in engagement support sessions with the assigned architects to better learn our customers business goals and to also better understand our internal customer success practices
- Generate the meeting minutes for Engagement Sessions, ensuring correct assignment of action items
- Maintain data and reporting systems and monitor progress of action plans for continuous engagement and customer/team involvement
- Actively contribute in the collection and management of metrics required by the CES leadership
- Update as requested appropriate CES content to JAM for the consumption of the CES team and its stakeholders
Position title: SAP iXp Intern Customer Engagement Support Operations
Location: Newtown Square, Pennsylvania please note that roles will be remote until local guidelines ensure safe office reopenings
Expected start date to end date: July 5, 2021 January 5, 2022
Associated topics: business, business analysis, business intelligence, business systems, consultant, crm, marketing, sap, senior consultant, support analyst
Posted Date
04/27/2021

Listing ID
76582971
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