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Texas A&M International Textbooks > The Design of Everyday Things

The Design of Everyday Things

ISBN:0465067107

ISBN13:9780465067107

Publisher:Basic Books

Authors:Donald A. Norman, Don Norman

The Design of Everyday Things Description

The Design of Everyday Things 0 Edition First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.

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